Availability, Delivery, Returns & Refunds


Goods are subject to availability. If for any reason beyond our control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.


We deliver free of charge to mainland UK addresses. We cannot deliver to addresses outside of mainland UK. Goods will be dispatched within 5 working days for delivery by courier.

Delivery times are subject to availability.

There is a minimum order value of 10 units.

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you. When an item has been delivered, risk of damage to, or loss of, the item passes to you.

By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery.

Big Oz Industries Ltd will not be liable for any delay or failure to deliver the products within estimated timescales.

It is your responsibility to ensure you check access to your premises and the space available for the product before placing your order.

It is your responsibility to tell us about any special delivery requirements or access issues when we phone you to schedule your delivery.

Where requested by the delivery driver, products must be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted if the item has been signed for. Damage should be notified to the driver and noted on their delivery pad at the time of refusal.

Your statutory rights are not affected.

Cancellation, returns and refunds

Big Oz Industries Ltd will provide immediate written notice of any necessary recall and will be responsible for any costs incurred as a result.

If you find that the product supplied is damaged, defective or not of satisfactory quality, please contact us on 01932 788373 or email info@bigoz.co.uk.

Your statutory rights are not affected.